At TUSP (The Upskill Project), we want you to be confident about your purchase. This Refund Policy explains when refunds are allowed and how the process works.

By purchasing any course on TUSP, you agree to this Refund Policy.

GENERAL REFUND POLICY

All course purchases on TUSP are non-refundable by default.

Because our courses are digital products with immediate access, refunds are limited and granted only under specific conditions described below.

WHEN YOU ARE ELIGIBLE FOR A REFUND

You may be eligible for a refund if:

• You purchased a course but could not access the content due to a technical issue from our side

• A payment was deducted but the course was not activated

• You were charged twice for the same course

• There was a clear system or platform error that prevented course usage

In such cases, refunds will be reviewed and approved at TUSP’s discretion.

WHEN REFUNDS ARE NOT PROVIDED

Refunds will NOT be given if:

• You changed your mind after purchase

• You did not like the course content or teaching style

• You did not complete or attend the course

• You failed to access the course due to personal device or internet issues

• The refund request is made after significant course usage

• You purchased the course during a discount or promotional offer (unless stated otherwise)

COURSE ACCESS & USAGE

Once you:

• Log in

• Access lessons

• Watch videos

• Attempt quizzes

The course is considered used, and refunds will not be applicable.

PAYMENT ERRORS

If your payment was successful but:

• Course access was not granted, or

• You see duplicate charges

Please contact us immediately so we can resolve the issue or process a refund if applicable.

HOW TO REQUEST A REFUND

To request a refund, email us with the following details:

• Registered email address

• Course name

• Payment receipt or transaction ID

• Reason for refund request

Email: info@vientogroup.in

Refund requests must be submitted within 7 days of purchase.

REFUND PROCESSING TIME

If your refund is approved:

• Refunds will be processed to the original payment method

• Processing time may take 7–10 business days, depending on the payment provider

TUSP is not responsible for delays caused by banks or payment gateways.

CHARGEBACKS & DISPUTES

Raising a chargeback without contacting TUSP first may result in:

• Account suspension

• Loss of course access

We strongly encourage resolving issues directly with us.

CHANGES TO THIS REFUND POLICY

TUSP reserves the right to update or modify this Refund Policy at any time.

Changes will be posted on this page with an updated “Last Updated” date. Continued use of the platform means acceptance of the revised policy.

CONTACT US

If you have questions about refunds or payments, contact us at:

Email: info@vientogroup.in
Response Time: Within 7 business days

TUSP – The Upskill Project
A Viento Group Initiative
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